Feedback & Complaints
Your voice matters to us. Whether it's a compliment, a suggestion, or a concern about our services, we want to hear from you. Feedback helps us improve, and every complaint is taken seriously and handled fairly.
Call us
1300 060 635
Monday to Friday, 8am to 6pm (AEST)
Email us
Use the form
Fill in the form below and our team will respond promptly
How to give feedback or make a complaint
You can share feedback or make a complaint in whatever way is easiest for you, in person, by phone, by email, or by filling in the form on this page. You are welcome to have a family member, advocate, support coordinator or other person of your choice help you make a complaint, or make it on your behalf.
You will never be treated unfairly, or experience any change to the supports you receive, as a result of making a complaint.
What happens after you make a complaint
We handle every complaint in line with our internal Complaints Management Policy and Procedure, and the NDIS (Complaints Management and Resolution) Rules 2018. Generally, this means:
- We acknowledge your complaint promptly, usually within 2 business days.
- We investigate the matter fairly, and may contact you for more information.
- We work with you to resolve the issue and let you know the outcome.
- We record the complaint and outcome, and use it to improve our services.
Your privacy is protected throughout this process, in line with our Privacy Policy.
Provide your feedback or make a complaint
Not satisfied with our response?
If you would prefer to raise your concern outside of Network of Care, or you're not satisfied with how we've handled your complaint, you can contact the NDIS Quality and Safeguards Commission directly.
NDIS Quality and Safeguards Commission
- Call 1800 035 544 (free call from landlines)
- TTY 133 677
- National Relay Service, ask for 1800 035 544
- Online: ndiscommission.gov.au/about/complaints